Upon placement of your order, PayPal will send an order confirmation. This also confirms that we have received your order. If you have not received an order confirmation from PayPal, please verify that you have completed the payment process.
You will receive an automated confirmation e-mail from us when your order has been shipped that includes the tracking information.
We currently offer a flat shipping rate domestically, international locations will vary and are automatically calculated based on weight. Orders over $99 subtotal qualify for FREE domestic shipping. Please ensure your order subtotals over $99 if you are using a promo code or redeeming customer loyalty points. If ordering under $99, shipping costs $10 for retail products and $5.50 for sample products (up to a certain weight). Express shipping does not qualify for free shipping.
Shipping Cutoffs for Daily DispatchStandard Domestic Delivery
Monday - Friday: Order before 9am AEST
Monday- Friday: Order before 3pm AEST
* Saturday - Sunday: Closed, all orders shipped on next business day.
Monday - Friday: Order before 9am AEST
Express Post ordered before 3pm AEST is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
Domestic orders are fulfilled through Australia post Eparcel & Couriers Please with an estimated shipment time of 3-10 business days.
International orders are fulfilled through Australia Post International with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by Mukti Botanicals or Australia Post. We are not responsible for any delays that do not result from our error. Mukti Botanicals is not responsible for an order once Australia Post has marked it as "Delivered”.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
Shipping charges are based upon the value of your order, the
weight of your order and the destination of your order. Once you have your
order completed in your shopping cart you can select your destination country
to see the shipping options available to you and how much they cost.
Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Mukti Botanicals is not responsible for return of shipments or reimbursement of lost packages or damaged products.
You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error such as an incorrect product we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product.
If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund minus shipping cost once approval is granted.
We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders.
Please note returns and exchanges may require up to 10 working days to process.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range.
If you have difficulty in processing any promotions, please contact us.