Returns and Refunds

At Mukti Organics, we understand that choosing high-performance, certified organic skincare is more than a purchase, it’s a conscious decision. Whether you're looking for cleaner ingredients, navigating sensitivities, or making the shift away from toxic products, we’re here to support you on the journey.

Our formulations are active and effective, designed to work with your skin, not against it. And if something doesn’t feel quite right, we’ll help you find a solution — with personalised guidance, compassionate support, and a returns promise built on transparency and trust.

60-Day Satisfaction Guarantee

We offer a 60-day money-back guarantee on eligible skincare products to help you shop with confidence. To ensure fairness and support, the following conditions apply:

• You must have completed a complimentary virtual consultation with our team and purchased the products we recommended. For international customers, we offer consultations via email or live chat.
• You must have contacted our Customer Care team for support during the initial 60 days and followed the guidance provided prior to requesting a return.
• Refunds are only valid on your first purchase of a full-sized individual product and exclude:
  • Samples and minis
  • Gift cards
  • Free gifts or promotional items
  • Beauty tools
    
• Change of mind returns are not accepted.
• Refunds exclude original shipping costs.
• Return postage is at the customer’s expense (international customers, please note that returns are shipped to Australia).
• Refunds are issued to the original payment method and may take up to 5 business days to process once received.

Why We Require a Consultation

A consultation ensures you're set up for success by helping you select the right products for your skin type and goals. Every skin is unique, and because our formulations contain active ingredients, expert guidance is essential to achieve the best results, and to troubleshoot if something doesn’t feel quite right.

If you're transitioning from synthetic skincare to natural, certified organic formulations, it's important to understand that this can be a journey. Your skin may go through an adjustment period, or what’s known as “purging”, as it begins to rebalance and detoxify. Rest assured that this is a normal part of the process for some skin types, and our team is here to support and guide you through it.

Hair & Body Care Returns

For our Hair and Body ranges, we offer a 30-day return policy with the following conditions:

• Only applicable on your first purchase of a product.
• You must have contacted our Customer Care team for support before requesting a return.
• Refunds exclude original shipping costs.
• Return postage is at the customer’s expense.
• Refunds are issued to the original payment method and may take up to 5 business days to process once received.

 

To contact our Customer Care team, please either use our online chat, call us on  1300 306 554 or email us at info@muktiorganics.com

If you have purchased an item from a stockist, please refer to their store policies and contact them directly.