Frequently Asked Questions
All orders over $149 are eligible to receive one of our free deluxe samples. Once you have added your products to your cart, a button will appear saying 'ADD FREE SAMPLE'. Click on this and a pop-up will appear for you to select a sample. Once clicked, it will be added to your cart and discounted.
In an aim to minimise our footprint and wastage, we do not place random samples in orders. We want to ensure that if you are receiving a sample, it is in line with your specific needs. So, if you do not select a free sample in your cart, we will assume that you have chosen not to receive one with your order.
If you forgot to add your free sample, please reach out to us via email or our chat as soon as possible. If your order has not yet been fulfilled, we will do our best to place an available sample of your choosing into your order.
If you're clicking on a sample from the pop-up and it's not adding to your cart, the sample is likely out of stock. Try selecting another option from the list, and if you're still having issues please contact our customer care team.
It is only one free sample per order $149+. Samples are also available to purchase, simply add to your cart as normal.