Returns and Refunds


If you have purchased an item from a stockist, please refer to their store policies and contact them directly.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team. or call 1300 306 554.

We encourage you to purchase samples of the product before committing to the full size version, however, if you are not completely happy with your order you may return it for a refund, credit or replacement within 30 days from date of invoiceFor items returned within 30 day from your purchase, a store credit or a replacement will be issued. 

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email. 

Please note:

Shipping costs are not included.

Limited edition items, special promotions and samples are excluded with our 30 day money back guarantee. 

Request a Return


We understand that the process of returning these bottles takes a little effort, but we're committed to doing what we can do reduce waste and maintain a healthy ecosystem. By following these steps, you help to maintain our efforts in making a difference. We are grateful for your support.  

  1. Collect five or more empty violet glass bottles or jars
  2. Remove labels and fixtures (lids/pumps) then wash in warm, soapy water and rinse
  3. Fill out the form on this page to get your reply-paid label via email
  4. Print your reply-paid shipping label and attach to the package, or opt for the paperless return option
  5. Return your package via the Post Office
  6. Once we process the return, you will receive 200 Beauty Bonus points (equivalent to $10) that is redeemable on our website.
  7. Please include your name in the parcel so we can allocate your reward points

Recycle your bottles