Returns and Refunds

If you have purchased an item from a stockist, please refer to their store policies and contact them directly.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team at or call 1300 306 554.

Not happy with your products and/or results? We encourage you to reach out to our team who will be able to assist with a personalised skincare consultation to discover products better suited to your needs. If you are still not happy with your order, we offer a 30 DAY MONEY BACK GUARANTEE on full-size items, or you return it for store credit or a replacement. For items returned within 30 day from your purchase, a store credit or a replacement will be issued. 

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email. 

Please note:

  • Shipping costs are not included in your refunded amount.
  • Limited edition items, special promotions and samples are excluded with our 30 day money back guarantee.
  • Return shipping costs are the responsibility of the customer.

To request a return, please follow the link below which will navigate you to your account orders page. Simply select the relevant order and follow the prompts to initiate a return.

Request a Return