**Please note that we are currently experiencing significant delays to shipping due to COVID-19 restrictions and the impact upon both Australia Post and our warehouse team. We appreciate your patience during these times.**
Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.
Once we have shipped your order, you will receive an automated email that includes the tracking information.
Due to an influx of orders our delivery partners are unfortunately experiencing some delays. Delivery timelines for express shipping are delayed 1-2 business days. We apologise for any inconvenience and are doing all we can to get your order to you as quickly as possible.
If you're surprising a special someone with a MUKTI gift, just add the item/s to cart, proceed to checkout and ensure the recipient's delivery address is entered at checkout (not yours!). You will, however, be required to enter your billing address, or the billing address that matches the payment method used. There's also an option to add a gift message, so you can share the MUKTI love and so the recipient knows who their surprise package is from. Happy gifting!
We offer two packaging options for all online orders. With our Signature Packaging, your order comes packaged including external cartons. As an eco-friendly alternative, opt for our Sustainable Packaging which comes without cartons and uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.
Orders over $50 qualify for FREE shipping. Please note that if discounts, coupons or other offers reduce the value of the order to below $50, free shipping does not apply.
- Orders under $50 are charged at a flat rate of $5 if the order consists of only samples or $12.50 for all other orders under 3kg.
- Express shipping is available for $15.50 for orders under 3kg or $17.50 for orders over 3kg.
- Orders of samples only will incur a flat rate shipping fee. Unfortunately, we cannot offer free shipping on Express Deliveries.
For the security and tracking of your parcel, we mark all shipments as requiring a 'Signature on Delivery'. If you would like to change this to 'Authority to Leave', you will need to access the Australia Post MyPost website and update your preferences.
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond MUKTI’s reasonable control. Online orders are processed and shipped from Mullumbimby NSW and so we follow any New South Wales Public Holidays.
Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.
International shipping is not included in our free shipping offer.
Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Mukti Botanicals is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.
Are fulfilled through Australia Post International or TNT with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by Mukti Botanicals or Australia Post. Mukti Botanicals is not responsible for an order once it is in the Australia Post system.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Care team on 1300 306 554 Monday to Saturday 9am - 5pm AEST or email firstname.lastname@example.org if you have not received your order within 4 working days, please contact us so that we can assist you.
Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time frame. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions.
SHIPPING TO USA
If you would like to ship to the United States, please visit www.muktiorganicusa.com